Política de reembolso

The Remedy Co. Return and Refund Policy

60-Day Money-Back Guarantee

At The Remedy Co., your satisfaction is our priority. If you're not fully satisfied with your purchase, we offer a 60-day money-back guarantee. You may request a return within 60 days of receiving your item.

Return Eligibility

To qualify for a return, ensure your item is:

  • Unworn or Unused: In the same condition as received, with original tags.
  • In Original Packaging: Include all original packaging and accessories.
  • With Proof of Purchase: A receipt or proof of purchase is required.

Note: Sale items are non-refundable. Only regular-priced items are eligible for a refund.

How to Return an Item

  1. Contact Us: Email support@theremedyco.store to request a return. We will provide return instructions and a shipping label.
  2. Ship Your Item: Send the item to the address provided. Items sent without prior authorization will not be accepted.
  3. Receive Your Refund: Once we receive and inspect your return, we’ll notify you of the approval status. Approved refunds will be processed to your original payment method within 10 business days.

Return Shipping and Fees

  • Restocking Fee: A 10% fee of the item’s original price applies to cover processing and restocking.

  • International Orders: An additional 15% Goods and Services Tax (GST) applies to all international returns, as required by law.

  • Example: For a $100 item, total charges are:

    • Restocking Fee: $10 (10% of $100)
    • GST: $15 (15% of $100)
    • Total Charges: $25

  • Shipping Costs: Customers are responsible for return shipping fees.

  • Non-Refundable Charges: Original shipping fees and shipping protection are not refunded.

Order Cancellation Policy

Cancellation Window

  • You may cancel your order within 24 hours of placing it. After this window, the order may already be in the fulfillment process.

How to Cancel

  • Email support@theremedyco.store with your order number and cancellation request within 24 hours.

Cancellations After 24 Hours

  • If the 24-hour period has passed, follow the return process once you receive the item. Standard return shipping and restocking fees apply.

Exchanges

To exchange an item, follow the return process for the original item and place a new order for the desired product.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable Goods: Food, flowers, etc.
  • Custom Products: Personalized or special orders.
  • Personal Care Items: Beauty products.
  • Hazardous Materials: Flammable liquids or gases.
  • Gift Cards: Not eligible for return or refund.
  • Sale Items: Final sale, non-returnable.

Reporting Damaged or Incorrect Items

Inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, email support@theremedyco.store for assistance.

European Union 30-Day Cooling-Off Period

Customers in the European Union can cancel or return an order within 30 days without any reason. The item must be in original condition, with tags and packaging, and proof of purchase is required.

Refund Processing

  • Approved refunds are processed within 10 business days. Please allow additional time for your bank or credit card company to process the refund.
  • If you haven’t received your refund within 15 business days after approval, please contact us at support@theremedyco.store

Thank you for choosing The Remedy Co. We’re here to help with any questions or concerns—reach out anytime at support@theremedyco.store